Water and Sewer Services
Call City of Houston Customer Account Services (CAS) department at 713-371-1400 to:
- Establish water and sewer services or to report water leaks;
- For any issues with water/sewer services;
- For any questions regarding your water/sewer/drainage fee billing.
*The City of Houston does not actually have a department called the “Water Department.”
The City of Houston-CAS sends monthly bills to residents for water, sewer, and the mandatory drainage fee.
Billing is not handled through HCMUD407 nor through the HOA or Crest Management.
*The City of Houston Customer Account Services (CAS) provides customer information, billings, credit, collections, and all meter-associated services to water and wastewater utility customers within the City of Houston.
Customer Account Services provides these services to approximately 2.1 million residents in Houston, including our community.
With such a high profile, CAS is often incorrectly called the "Water Department." The City of Houston does not have a department by that name; instead, the functions are divided among branches of the Resource Management and Public Utilities divisions.
You may pay bills at www.houstonwaterbills.org , email CAS at customer.service@houstontx.gov or call their office at 713-371-1400 between 8:00 am and 7:00 pm Monday through Friday.
City of Houston
Customer Account Services
P.O. Box 4863 / Houston, TX 77210-4863
Phone: 713.371.1400