Terraces On Memorial

Gates Information & News

SURVEILLANCE CAMERAS


Surveillance cameras are in use and it is hoped these will work in conjunction with the gates to decrease casual visitors to the neighborhood especially those individuals on the lookout for opportunities for mischief or harm to the community.


In 2017, the cameras monitoring the entry & exit gates were moved from the outside of the community to a location inside the entry/exit gates. This was done to improve the surveillance of the gates area and to provide better protection for a valuable community asset by having them inside rather than outside our gates.


However, all residents should keep in mind that even a gate and cameras cannot keep out someone who is determined and intent on entering the community. Residents are reminded that it is always the best policy to keep their doors and gates locked, their cars parked in their garages, and to report suspicious activity to the police at 9-1-1.






GENERAL GATE INFORMATION

 

Residents may use gate remotes, personal entry codes or EZ tags on their vehicles for ease of access to our community. 


All homeowners and tenants should use the below Gate Access Registration form to request personal  gate entry codes, gate remotes (must be purchased at Crest if these were not part of your house purchase), and/or EZ tag registration.


Please also use this form for updating EZ tag requests when emailing requests to Crest Management or the HOA.


Please also notify the HOA when an EZ tag is no longer valid such as when a vehicle has been sold or is no longer in use by a household member.





 

GATES ACCESS ETIQUETTE


Residents are urged to let all members of their household including guests know the proper and safe manner of entering the community. Each household member or guest should be given either your personal entry code to enter or a gate remote to open the gates in a safe manner or be instructed to use the gate directory* to dial your registered phone so that you can "buzz" them into our community safely.


RESIDENTS ARE ASKED TO INFORM VISITORS & CONTRACTORS THAT ATTEMPTING TO ENTER THROUGH THE EXIT GATES IS NOT ADVISABLE - damage to the gates and to the vehicle is very likely, and it is very dangerous for people trying to exit properly!

 

Be sure to advise contractors and other visitors on how to exit the neighborhood gates. The exit gates open inwards, vehicles should come to a complete stop where indicated - BEFORE the painted white line (there are three signs advising of where to stop) and in the middle of the exit area lane. There is no need to pull to one side of the exit lanes - in fact, doing so makes it harder to pull around the exit gates once the gates have opened.

 

 




Gate Access How-To’s & Registration

 

 

Gates can be entered using HCTRA EZ tags, community EZ tags, personal entry codes or remotes. Residents using EZ tag entry should stay to the right lane. Visitors and those using entry codes should stay to the left lane to access the entry system keypad.

 

 

New homeowners and all new tenants should complete a Gates Access Registration Form (see below link).  Crest Management will provide personal 4 digit pass codes. Gate remotes can be purchased from Crest Management.


Completing a Gate Access Registration Form allows you to provide a telephone number  to be entered into the Gates Entry Directory (this allows you to grant entry to visitors, housekeepers, contractors, etc.). This phone number is not visible to those at the gate; it is only used by the system to dial your phone number so you can "buzz in" a visitor.

 

 

For Residents needing entry who do not have a gate remote available, use the entry keypad. Residents should enter their personal 4 digit code on the keypad.

 


For Visitors – to gain entry, use a 4 digit code, if a code has been provided by the homeowner. Residents are asked to please be judicious in handing out a code for persons to enter.

 

Otherwise, visitors should search for the resident’s name on the entry keypad system, and enter the 3 digit code located next to the resident’s name. The system will dial the telephone number registered for that resident/address (either the resident's landline or a cell phone - the visitor will not see your phone number). Once the resident answers their phone, both the person at the entry gate and the resident should be able to have a two way conversation. To admit the visitor the resident should press “9” on their telephone keypad to open the gates for the visitor.

 


Contact Crest Management at (281) 579-0761 for more information.


The new Gates Access Registration form can be found via the link below and  on the Documents Library of this website.